NICK ALECK

SENIOR PRODUCT LEADER

Over ten years of experience providing product design and development solutions for companies including JPMorgan Chase, DocuSign, American Medical Association, American Library Association, Blue Cross Blue Shield, Groupon, Allstate, DePaul University and Northwestern University

Master of Science degree in Human-Computer Interaction (HCI) from DePaul University,

Bachelor of Arts degree in Marketing from Columbia College Chicago

Certificate Master of Product Design and Development from Northwestern University

WORK

Blue Cross Blue Shield Health Insurance Blog

  • My team at Blue Cross and Blue Shield of Illinois (BCBSIL) received a request to provide a solution for a content team to publish their own dynamic articles while not having the space seem overly corporate/health care oriented.

Blue Cross Blue Shield Care Management System

  • A multi-tiered process working with Care Managers to isolate pain points in an outdated tool they use to manage their cases.

Health Care Service Corporation Site Redesign

  • My team at Blue Cross and Blue Shield of Illinois (BCBSIL) had the chance to be involved in a high profile project that involved redesigning our parent company's website.

Breadcrumb Problem Statement and User Flow of Comp Buttons (with High Fidelity Mockup)

  • A typical example of a problem statement and user flow used to make improvements or isolate issues that needed to be fixed.

Breadcrumb iPad POS UI Kit

  • A design system created in preparation of iOS 9 using Sketch.

Breadcrumb Hardware Installation Guides

  • Two different versions of a self-paced hardware installation guide sent to customers to setup their iPad based point of sale systems. Version 2 was eventually sent to customers and proved to be a success using color coded signifiers to make the installation process easier to understand.

Allstate Video Intake Process Flow

  • A process flow design made to be shared with stakeholders to better understand the video intake process.

DePaul University Graduate Orientation Online Community

  • A summary of a project to design and create an online community for incoming graduate students to make them feel more connected to other students, faculty and the university at large.

Aleck Plumbing Digital Marketing Strategy

  • A summary of the digital marketing strategy I put in place at Aleck Plumbing.

DePaul University eLearning Strategy

  • A summary of the process that went into standardizing the look and feel of online courses at DePaul University.

Aleck Plumbing Mobile Dispatch Strategy

  • I consulted on a project to help Aleck Plumbing move away from pen and paper invoicing and dispatch. The solution was a mobile first strategy supplying technicians out in the field with iPads to better communicate with the office and bill invoices more efficiently.

Storyboarding

  • A hand sketched storyboard example for a problematic eLearning course.

Script Courier Script Delivery App

  • I began my career working as a production/script assistant on the set of a network sitcom. Thinking back on that time, I wanted to explore the possibility of making that process both more environmentally friendly and efficient by creating a mobile app to handle script delivery.